The parcel

We deliver to Bulgaria, Croatia, Czechia, Greece, Hungary, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia and Spain. Each of these has its own country pages, in the local language and at the local price, and those are where an order is placed.

If your country is not on the list, we cannot deliver there yet.

Nothing. There is no delivery charge on any order, in any country we deliver to, and no minimum spend to reach. The price on the country page is the amount the courier collects, with nothing added.

Every order begins with a phone call. Our desk rings the number you left, goes through the item, the address and the amount the courier will collect, and corrects whatever is wrong. If we cannot reach you after several attempts, nothing is packed.

The desk is open every day, 08:00–20:00 Central European Time. Write to service@okrastore.com before the call if there is something we should know.

From the call to your door:

1. Packing: 1 to 2 working days after the call that confirms the order.
2. On the road: 3 to 7 working days, depending on the country.
3. At the door: you pay the courier in cash and the parcel is yours.

These are the times the routes normally run, not promised dates. If one slips, order status explains what to do.

The tracking details come from us: on the call that confirms your order, or whenever you ask. Write to service@okrastore.com with your name, delivery address and order reference, and we send them to you. There is no tracking box on this site; see order status for the full picture.

The courier or postal operator in your country. The courier is chosen per country; we tell you which one on the confirmation call, or whenever you ask.

Look at the box while the courier is still there. If it is visibly damaged, say so on the spot and tell us within 48 hours, with photos, as money back describes.

Cash is the only way to pay, and the exact amount saves the courier looking for change; how you pay has the detail.

The parcel is sent by the seller, WHATECH MOBILE CO., LIMITED, Room 505, 5th floor, Beverley Commercial Centre, 87-105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong (contact person: Huanbin Lin), and nobody else is involved in selling it to you.